Privacy Policy

1. Introduction

Welcome to Zahid Refrigeration ("we," "our," or "us"). We are an official Voltas Authorized Service Partner providing cooling and appliance solutions across Darbhanga, Madhubani, Sakri East, and nearby service regions.

The purpose of this Privacy Policy is to inform you about what information we collect, why we collect it, how it is used, and your rights concerning your personal data when you visit our website (https://zahidrefrigeration.com) or engage our services.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.

• Personal Identifiers: Name, Phone Number, and Email Address (if provided).
• Service Details: Service requested, appliance details, messages, and physical addresses submitted for servicing.
• Location Information: Optional GPS location coordinates (latitude/longitude) if explicitly shared by you.
• Technical Data: IP address, browser type, device information, operating system, and referring pages.
• Usage Data: How you interact with our website, pages visited, and time spent.

3. How We Collect Data

Data is collected through the following mechanisms:

• Direct Submissions: When you fill out contact forms, lead generation forms, or job applications.
• Direct Communications: When you call us or send messages via WhatsApp.
• Automated Analytics: Through tracking scripts and cookies (such as Google Analytics and Microsoft Clarity).
• Location APIs: Through your device's browser location services (only when explicitly permitted by you).

4. Location Data

To provide faster and more accurate service, our website may ask for your location. Please note:

• Location sharing is strictly optional. It is never required to submit a service request.
• We only request location access after you have successfully submitted a form.
• This data is solely used to identify your precise location so we can dispatch the nearest available technician without geographical confusion.
• You may decline the location prompt in your browser at any time without penalty.

5. How We Use Information

The information we collect is used strictly for business operations, including:

• Fulfilling service requests and coordinating technician dispatch.
• Providing customer support and communicating appointment details.
• Improving our website performance, service offerings, and user experience.
• Fraud prevention and security monitoring.
• Internal analytics and business performance measurement.

6. Analytics & Tracking

We use third-party analytics tools to understand how users interact with our website. This helps us optimize our layout and ensure the website functions correctly.

Microsoft Clarity

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies. Microsoft Clarity may collect your mouse interactions, scrolling behavior, and session insights as aggregated data. No attempt is made to identify individual users through this tool. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Google Analytics 4

We use Google Analytics 4 to measure traffic, page performance, and audience insights. This tool helps us understand conversion rates and website health. Google may utilize cookies to track anonymous user sessions.

7. Cookies

Our website uses cookies (small text files stored on your device) to enhance user experience:

• Necessary Cookies: Required for the website to function properly (e.g., security features).
• Analytics & Performance Cookies: Used to track website traffic and user behavior (via Google/Microsoft).

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent through your browser settings.

8. WhatsApp Communication

We offer WhatsApp as a primary means of communication. When you click a WhatsApp link on our website, you are transferred to the WhatsApp application. Messages sent over WhatsApp are subject to WhatsApp's own Privacy Policy and End-to-End Encryption rules. We advise against sending highly sensitive personal information (like financial details) over WhatsApp.

9. Data Storage & Retention

When you submit a form, your data is transmitted to and stored within our secure business ecosystem:

• Storage Locations: Data may be logged into secure Google Sheets, delivered via Email to our management team, and forwarded to our internal Telegram notification system for rapid dispatch.
• Retention Period: We retain service records, lead information, and communication logs for as long as necessary to fulfill the purposes outlined in this policy, maintain business records, and comply with legal obligations.

10. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is only shared with:

• Our internal operational staff and authorized service technicians.
• Technology service providers (e.g., Hosting, Analytics, Google Workspace) strictly for operational purposes.
• Law enforcement or regulatory bodies if required by law.

11. User Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your data from our systems.
• Opt-out of future non-essential communications.

To exercise these rights, please contact us using the details in Section 16.

12. Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access or disclosure. However, please be aware that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure.

13. Children's Privacy

Our services and website are not directed toward children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

14. Third-Party Services

Our website relies on various third-party services to function, including Google (Analytics, Sheets, Maps), Microsoft (Clarity), Vercel/Render (Hosting), and WhatsApp. This Privacy Policy does not cover the practices of these third-party services, and we encourage you to review their respective privacy policies.

15. Policy Changes

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices or legal requirements. The "Effective Date" at the top of this page will reflect the latest revision. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: